• Frequently Asked Questions

    Got questions? We've got answers

  • GENERAL

    What is Win-Win?

    What is the “competition”?

    Why a competition?

    Is it one-winner-take-all?

    Who can play in the tournaments?

    How much does it cost to enter a tournament?

    What type of tournaments are offered?

    What are Karma Coins?

    Where can I get a "Thinking Cap"?

    How do I contact Win-Win?

    PLAYING

    How do I enter a tournament?

    How long do tournaments last?

    What are “Coming Soon” tournament cards?

    How is scoring calculated?

    How are tie-breakers decided?

    How do I log in to my account?

    How can I track my tournament score?

    PRIZES

    What types of prizing does Win-Win Offer?

    When will I receive my prize if I win?

    How and when will I be notified if I win?

    Can I trade my prize for something else offered?

    What is InstaWIN?

    DONATIONS

    Is my donation tax-deductible?

    Is Win-Win a Non-profit organization?

    How are charities selected for tournaments?

    Can I get a refund?

  • GENERAL

    What is Win-Win?

    Win-Win is the first of it’s kind "gamified giving" platform where you compete to win epic experiences offered by today’s biggest sports and entertainment influencers, all while contributing to impactful charities and causes!

     

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    What is the “competition”?

    Competitions come in the form of online game tournaments. Currently the standard tournament is a "Pick Em", but there are several other tournament types offered including March Madness Challenge. The tournaments are hosted by pro athletes and entertainers with the goal of raising money and awareness for the charitable causes they care about, while giving you an opportunity to compete for epic experiences. Rather than competing for money, Win-Win tournaments give you the unique opportunity to compete for much more… experiences money simple can’t buy!

     

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    Why a competition?

    Competitions are fun! Rather than joining a random low-probability raffle drawing, Win-Win lets you determine your own winning fate. Your outcome in a tournament is only determined by your entry - the picks and predictions you make about upcoming sports matchups. You earn points for the accuracy of your picks and your accumulated points is what determines your position on the leaderboard, and thus your winning prize! Raffles are so 1999 🙄

     

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    Is it "One-Winner-Take-All"?

    No! First place to last place on the leaderboard will win, guaranteed! Every tournament has a “prize list”, which shows the exact prize you will win based on your position on the leaderboard. You could win anything from sideline passes and dinner with your favorite NFL player, a football autographed by the entire team, or even $100 gift card from your favorite store. No matter how many people are in a tournament, everybody will win something! Check out some the past Win-Win Epic Experiences (be sure to subscribe to our YT page!)

     

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    Who can play in the tournaments?

    Almost anyone can play! You must be 18 years of age or older and live in the United State of America. You will need to verify eligibility before receiving prize. See official rules and terms of use here

     

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    How much does it cost to enter a tournament?

    Nothing, nada, zip! Tournaments are 100% free to play. You are encouraged to make a charitable contribution to the partner charity associated with the tournament, but it is not required and does not increase your chances of winning a prize, at all. Although the donation is not required, it is GREATLY appreciated by the host influencer, the charitable organization, and our team here at Win-Win! Your donation makes this a real “win-win” experience, so please do donate what you can. Thanks in advance for your support!

     

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    What type of tournaments are offered?

    We currently offer tournaments hosted by NFL and NBA players and the game format is related to their respective sports (NBA host = you predict NBA matchups). Another tournament type is a Karma Competition and these are hosted by Win-Win and your entry into these tournaments are solely based on your charitable participation. See more about Karma Competitions on the Karma Coin page

     

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    What are Karma Coins?

    Karma Coins are the virtual currency you earn on the Win-Win platform, which gets you access to a TON of amazing Win-Win perks. Every time you donate on the Win-Win platform, you will earn a certain number of Karma Coins based on your donation amount. See the Karma Coin page for all the details including a list of perks!

     

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    Where can I get a "Thinking Cap"?

    We're glad you asked! Due to popular demand, we've now begun to offer the official Win-Win "THINKING CAP" snapback hat. We also have some other great Win-Win swag items available for purchase, including our favorite the Win-Win "Champion" Slides. In true Win-Win fashion, a portion of each sale will support a charitable organization. Visit the Win-Win Shop to see all the schwagg 😎

     

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    How do I contact Win-Win?

    We have a few folks awaiting your questions, comments, or friendly high-fives! We strongly encourage you to reach out to our general support team via Twitter by sending us a tweet → @Win_Win_Support

    Or if you must, you can reach us via email:

    General: hello@tryinwinwin.com

    Technical: Rachel@trywinwin.com

    Prizes: Jamie@trywinwin.com

    Donations: giving@winwinfoundation.org

     

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  • PLAYING

    How do I enter a tournament?

    Visit trywinwin.com/tournaments to see a list of tournament cards. These tournament cards show three primary details: the name of the tournament, who’s hosting it, and the charitable cause being supported. Once you tap on a tournament card, you will see the tournament details across three different tabs: Prizes, Summary, and Charity. Once you’re ready, simply tap on “Get Started” and begin creating your entry into the tournament. Once you've made picks, click submit and you'll be taken to a confirmation page. Once you've reviewed your entry, simply click submit!

     

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    How long do tournaments run?

    Most tournaments are about 2.5 weeks long, from open to close.

    Key Definitions:

    Open Date: when tournaments are available for entry and donation

    Live Date: no more entries allowed and real life games have started

    Close Date: scores and leaderboard finalized, prizes on the way!

     

    Tournaments are usually “Open” for about 2 weeks. Tournaments go live when the real life matchups begin. The Tournament closes once the last matchup as ended.

     

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    What are "Coming Soon" tournaments cards?

    In the tournament list, you will often see tournament card with a red ribbon that says “Coming Soon”. These represent tournaments that will be launching soon and features who the tournament host is. Want to know when it’s open for entry? Simply tap the “save” button and it will be added to your “Followed” section. You will receive an email notification the moment the tournament is open! You must be signed in to Save a tournament.

     

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    How is scoring calculated?

    Visit our Scoring Section for a full explanation :)

     

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    How are tie-breakers decided?

    There are three (3) tie-break rules:

    1.  if the tie is between people who have all donated to the tournament's charity, the person with the higher donation amount will win the tie-breaker
    2.  if the tie is between someone who has donated and someone who has not donated, the person who donated will win the tie-breaker
    3.  if the tie is between people who have not donated (remember, it's voluntary), the person who submitted their tournament entry first will win the tie breaker

    If you are currently tied with someone on the leaderboard, you will automatically be ranked based on the above rules. For example, if during the live games you have a score of 125 and there are 4 other people with the same, at that moment, the five of you will be ordered on the live leaderboard based on the above rules.

     

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    How do I log into my account?

    It’s simple! Head to www.trywinwin.com and click the “Sign-In” tab located in the top navigation bar. If you have any trouble signing-in please make sure that your password is correct or try resetting your password. For further assistance, just reach out!

     

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    How can I track my tournament score?

    Once you are signed into your account, you can easily access all of your tournament scores by heading to the “My Tournaments” Section. To there, simply click on "Leader" or "My Locker" from the bottom menu. Here you will see all of the live tournaments that you're in as well as a list of upcoming tournaments that you've entered. On the "Leader" tab, you will get a snapshot of your ranking in each live tournament.

     

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  • PRIZES

    What type of prizes does Win-Win offer?

    Win-Win proudly offers you three tiers of prizing.

    Tier 1 prizes may include epic in-person experiences with our athlete and influencer partners. Tier 1 prizes require signed, notarized affidavit prior to accepting prize.

    Tier 2 prizes may include include exclusive memorabilia from our athlete and influencers partners and/or physical prizes from our brand partners such as the newest home audio speaker. Other tier two prizes may include a video call with your favorite influencer or it could be a public shoutout on social media from the influencer.

    Tier 3 prizes may include exclusive offers from top brands such as redeemable credits towards your next purchase or even Karma Coins from Win-Win, which are usually only earned when making a donation to an influencer's charitable cause.

     

    Regardless of the prize, everybody is guaranteed to win something!

    It’s important to note that prizes vary from tournament to tournament and we are constantly improving our prize offerings!

     

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    When will I receive my prize if I win?

    Tangible prizes (physical items) are usually shipped out 5-10 business days after a tournament ends. For Autographed and Memorabilia related prizes we ask our users to allow up to 14 business days for shipment, but we will work to get you the item much sooner!

     

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    How and when will I be notified if I win?

    You will typically be notified of your final score and corresponding ranking in the tournament within 1-2 hours of the tournament closing (live games ending). You will then receive an email from our prize team within 24-48 Hours notifying you of your prize and next steps!

     

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    Can I trade my prize for something else offered?

    Nope! Although we understand that you likely have your eye on a particular prize, we do not allow any trading up or down for prizes. What you win is what you win. You have the option to decline the prize (don't know why you would!) and all you need to do when we reach out is let us know. If there is something you REALLY want, be sure to check out the #InstaWIN section because it is likely offered there and you can "win" it instantly by making the necessary donation.

     

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    What is #InstaWIN?

    InstaWIN is a unique feature of Win-Win that enables you to "win" a prize, instantly! Think of it as a Buy-It-Now button. Every tournament will have a separate set of experiences and items that you can get simply by making the required donation. See the InstaWIN page for more details.

    Note: InstaWINs are separate from the prize list, so if there is an autographed football in the prize list as well as the InstaWIN section just because someone donates to receive the ball (InstaWIN), the autographed football in the prize list still goes to that winner!

     

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  • DONATIONS

    Is my donation tax-deductible?

    Yes! Your donation on the Win-Win platform actually goes through the Win-Win Foundation initially, a 501(c)3 non-profit, and is then sent along to the associated charity. Once you make your donation on the Win-Win platform you will immediately receive an email confirmation, which will include your official receipt and the charitable tax ID number, etc. Please be sure to consult with your tax consultant because everybody's tax situation is different

     

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    Is Win-Win a non-profit organization?

    Great question! The short answer is yes and no.

    Win-Win has two (2) separate entities, one is a private corporation (Win Win App, Inc) and the other is a 501(c)3 non-profit organization (Win-Win Foundation). To learn more about the Win-Win Foundation and see frequently asked questions, visit the website www.WinWinFoundation.org

     

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    How are charities selected for Win-Win tournaments?

    Win-Win works with charities across all sectors and we are constantly expanding our network of charitable partners. While Win-Win typically partners with charities chosen by our athlete and influencers, we are always open to speaking with new non-profits making an impact! All charities are carefully vetted to ensure they are in good standing. We’d love to hear from you if you have on in mind! Please send inquiries to giving@winwinfoundation.org

     

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    Can I get a refund?

    We do not offer refunds. Your payment is a donation to a non-profit and all transactions are final. The only exception is if you've donated for a specific #InstaWIN item or experience and there's an issue with fulfillment and we will handle these situations accordingly.

     

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    What is #InstaWIN?

    InstaWIN is a unique feature of Win-Win that enables you to "win" a prize, instantly! Think of it as a Buy-It-Now button. Every tournament will have a separate set of experiences and items that you can get simply by making the required donation. See the InstaWIN page for more details.

    Note: InstaWINs are separate from the prize list, so if there is an autographed football in the prize list as well as the InstaWIN section just because someone donates to receive the ball (InstaWIN), the autographed football in the prize list still goes to that winner!

     

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